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Contact & Support

Technical Support & API Issues​

For questions about the Label Print portal, API integration, or technical issues:

DPD (Schweiz) AG — CAIT Team 📧 it-businessdesk@dpd.ch

Please include in your message:

  • A description of the issue
  • Your customer number
  • The environment affected (Online Label Print / installed Label Print App / REST API)
  • Any error messages or codes you received
  • Approximate time of the issue

Account Management​

For questions about your DPD customer account, contract, or services:

Contact your DPD Switzerland account manager directly, or reach DPD Switzerland through the support centre:

🌐 dpd.com/ch — Support Centre

ResourceLink
DPD Switzerlandwww.dpd.com/ch/en
Send parcels in Switzerlanddpd.com/ch — Our Tools
DPD Label Print App installerdpd.com/ch — Client Solutions

REST API Reference​

If you are integrating via the REST API, check these resources first:

  • API Overview — base URL, authentication, common concepts
  • Authentication — how to obtain and use JWT tokens
  • Troubleshooting — common errors and fixes
  • Swagger UI: https://label-print-shipments.dpd.ch/swagger-ui/index.html

For requesting credentials on TEST environment, please contact CAIT Team 📧 it-businessdesk@dpd.ch