Settings
Default Settings
In Settings → Default Settings you can configure the values every new shipment starts from, so the shipment form is already filled in with what you use most.
The settings are grouped as follows:
| Group | What you can set |
|---|---|
| Basic Data | A default parcel weight, applied to all parcels of a shipment, and a default shipment note |
| References | A default shipment reference, how many parcel references the form offers (1–4), and their default values |
| Sender Data | The sender address a new shipment starts with |
| Sender Customs Data | EORI code and number, VAT number and HMRC number, used for customs shipments |
| Service Data | The service and additional option a new shipment starts with — see Services and Options |
| Printing | Whether to ask which printer to use before printing a label, and whether a single parcel label may be reprinted |
| Recipient Data | A default recipient language, and a masking address to print in place of your own |
If you have several pick-up addresses, you must first choose a pick-up address for the Default Settings to appear in the menu list.
Print Settings
In Settings → Print you can configure how labels and manifests are generated and printed.
Printer Settings
This functionality is present in the Desktop App only.
The Desktop App prints to printers installed on the machine, so it has its own printer configuration under Settings → Print — separate from the Print Settings above. The configuration belongs to the pick-up address selected at the top of the Settings page, so if you have several pick-up addresses you configure printers for each one.
Printers are kept in two independent lists:
| List | Used for |
|---|---|
| Labels | Parcel labels |
| Manifests | Manifests printed at daily closing |
Each entry shows the printer name, its printer type, the paper size and offsets, and the users it applies to. A green dot marks an enabled entry, Default marks the default printer for that list, and the buttons on the right send a test print (Labels only) or delete the entry.
An entry is a printer and type combination, not simply a printer, so the same physical device can appear more than once — for example a Zebra added once as ZPL and once as EPL.
| Printer type | Output |
|---|---|
| LASER | Rendered page sent through the Windows printer driver |
| PDF output | |
| PDF - Save to local folder | Store PDF in local folder |
| ZPL | Native Zebra programming language |
| EPL | Native Eltron programming language |
Add a printer
- Go to Settings → Print
- Click + next to Labels or Manifests
- Complete the form and click Save
- Click Save on the Settings page to apply the change
Only Printer type, Printer and Status must be filled in — plus the folder path when the printer type is PDF - Save to local folder. Every other field is optional and already carries a sensible default.
| Field | Description |
|---|---|
| Printer type | LASER, PDF, PDF - Save to local folder, ZPL or EPL |
| Path to folder where PDF file will be saved | Only shown, and required, when the printer type is PDF - Save to local folder. Folder on this machine where the PDF files are written |
| Printer | A printer installed on this machine |
| Status | Whether the entry is enabled |
| Set as default printer (optional) | Use this entry when no other printer applies |
| Printname (optional) | Your own name for the entry — useful when one device is added several times |
| Users (optional) | Restrict the entry to named users. Left empty, it applies to everyone |
| Paper size for labels printing (optional) | A4 or A6 |
| Printer media size (optional) | Paper size default, Automatic (detect loaded roll), or the printer's own default |
| Paper print start position (optional) | Which label position on the sheet to start from, for example Upper left |
| Remember last print position (optional) | Continue from the last position used on a part-printed sheet |
| Show label dialog when position is not remembered (optional) | Ask for the start position when it is not known |
| DPI (optional) | Printer resolution — 203, 300 or 600. Match your printer; thermal label printers are usually 203 or 300 |
| Left offset (mm) and Top offset (mm) (optional) | Shift the print to line up with pre-cut labels |
| Scaling (optional) | Actual Size, Shrink to Fit, Stretch to Fit or Scale to Fit |
| Parts of labels to printed larger (optional) | Print one field larger for readability — Parcel Reference 1 or 2, Shipment Note, or COD Amount |
| Sort order for labels (optional) | Order used for batch printing — creation date, consignee zip, country or name, service, reference or parcel number |
Thermal printer setup (A6)
- Install the printer driver from the manufacturer (Zebra, Citizen, TSC, …)
- Set the printer's paper size to 4 × 6 inches (A6) in Windows
- Add the printer in Settings → Print, choosing the printer type — ZPL or EPL for native output, LASER to print through the Windows driver
- Set Paper size for labels printing to A6 and DPI to match the printer, usually 203 or 300
- Send a test print from the entry to check the alignment, and correct it with the offsets if needed
Printer for manifests
A manifest is an A4 document rather than a label, so the Manifests list has fewer settings than Labels — no paper size, offsets, DPI or scaling, and no test print. Only three printer types are offered here: LASER, PDF and PDF - Save to local folder. Add an entry with + next to Manifests, choose the printer type and Printer, then set what the manifest should contain.
| Option | Description |
|---|---|
| Print Recipient Reference (optional) | Show the recipient reference on the manifest |
| Print Parcel Reference 1 (optional) | Show the first parcel reference |
| Print Parcel Reference 2 (optional) | Show the second parcel reference |
| Print User Name (optional) | Show the user who created each shipment |
| Print Weight (optional) | Show each parcel's weight in its own column |
| Set Order in manifests (optional) | Order the rows — creation date, recipient zip, country or name, reference or parcel number |
Printer type, Printer and Status are required here too, and Set as default printer and Users behave exactly as they do for labels.
Printers missing from the list, labels printed in the wrong size and barcodes that will not scan are covered in Printer Issues.
Automatic Shipments Export
This functionality is present in the Desktop App only.
The Desktop App can write shipment data to a folder on the machine on its own, so another system — an ERP, a warehouse application or a scheduled script — can collect the file without anyone exporting by hand. Configure it under Settings → Automatic shipments export.
Export is switched off until you choose an export mode; every other field stays disabled while the mode is None.
| Export mode | Exports |
|---|---|
| None (export is disabled) | Nothing — the default |
| Created shipments | Shipments as soon as they are created |
| Printed shipments | Shipments once their labels are printed |
| With Printed Manifest | Shipments once their manifest is printed |
| All shipments (any state) | Every shipment, whatever its state |
| Field | Description |
|---|---|
| Export folder path | Folder on this machine where the files are written. It must exist or be creatable, and be writable |
| Export filename pattern | Name for each file, without the extension. The placeholders {year}, {month}, {day}, {hour}, {minute} and {second} are replaced with the export time — for example shipment_export_{year}{month}{day}_{hour}{minute}{second} |
| Check interval | How often, in seconds, the app looks for shipments to export. Minimum 60, maximum 99999, default 60 |
Each export is written as a CSV file, and every shipment is exported only once — once written, a shipment is marked as exported and is not included again.
The check interval is the number box directly beneath the filename pattern. It carries no label in the current version.
Export file settings
| Option | Effect |
|---|---|
| Include header in file | Write a first row naming each column |
| Generate .sem file | Write an empty semaphore file next to the export, named the same but ending .sem, so a watching system reads only finished files |
Export content
By default the export uses the standard column set. Switch on Enable custom export file content to choose the columns yourself and drag them into the order you need.
User Administration
An administrator can create other administrators and users and manage their access — including assigned services and pick-up addresses (if you have several pick-up locations).
To create a user, go to Settings → User Management → +.
All Label Print users must have a unique e-mail address.
When creating a user, make sure you have added an Address and Services and Options, otherwise the user will not be able to log in or create a shipment.
To change or delete a user, click on the user's name and use the options in the top-right corner.
