Login Process

To successfully log in to the application, please proceed as follows:

1. Start the application: https://label-print.dpd.ch/login
2. Use the access data provided:
   • User ID
   • Login
   • Password

note

Your login credentials are linked to the unique e-mail address used for password reset.

After successful login, the start page will appear.

Cannot log in?

See Login Issues for help with rejected credentials, password recovery, activation codes, and unexpected logouts.

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User roles

Every account has one of two roles, assigned by an administrator when the account is created. Both roles use the same login page and land on the same Shipments page — the role decides what you can do from there.

	Admin	User
Create, edit and delete shipments	✅	✅
Print labels and manifests	✅	✅
Export shipments and use the order overview	✅	✅
Add and edit address book entries	✅	✅
Delete address book entries	✅	❌
Change settings	✅	view-only
Change or delete file import configurations	✅	❌
Create and manage users	✅	❌
Assign pick-up addresses and services to a user	✅	❌
Change your own password	✅	✅

What a User can access

An Admin sees every pick-up address and service of your company account. A User sees only the ones an administrator has assigned to them, which may be a subset.

In the interface this means a User:

• does not see the Users tab in Settings
• can open the settings pages but cannot save changes
• has no delete buttons on address book entries

To change what a User may access, see User Administration.